All goods remain our property until full and complete payment has been received. We will replace faulty software, CDs, videos etc. CDs, videos DVDs etc cannot be exchanged or returned. On other items refunds may be given at our sole discretion providing the goods are in original saleable condition. Postage will not be refunded. Returns will only be accepted after we have given prior authorisation. Returns must be sent postage paid. We will not accept items where this is not the case.
All orders will be shipped as soon as possible. Please allow 14 days for delivery. Jeppesen VFR and IFR flight guides and Terminal Charts are only supplied to order to ensure they are current at the time of delivery. Because of this we are not able to accept returns of these items under any circumstances.
Prices shown on this site apply to orders placed via this site and may vary from prices in our retail outlets.
We do not ship outside Europe unless payment has been received in full by bank transfer - details will be supplied on request.
We reserve the right to refuse to accept an order. We reserve the right to require such proof of identity as we deem necessary prior to filling an order. A contract will exist only at the moment we despatch the goods. We may refuse to accept an order if we do not receive credit card authorisation or items are no longer available or where we have reasonable grounds to suspect fraud. All prices are subject to change without notice.
In the event that an item is missing from your order or damaged in transit you must notify us by e-mail or in writing within 5 days of receipt of the parcel. In the event of damage you should retain the packaging. If the parcel is obviously damaged or has been tampered with then you should not accept delivery.
Orders shipped outside the EU will not be charged VAT. Any local import duties or taxes which may be charged by the destination country are the responsibility of the recipient.
This website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.